Due to the current situation, orders may take up to 3 weeks to arrive. If you have any questions call us on 01252 376899 or send an email to enquiries@tradecsupplies.co.uk

Terms & Conditions

Tradec Supplies is a paint store based in Hampshire. 

Welcome to Tradec Supplies ("We, Us" or "Tradec Supplies"). Please note that you, as a purchaser of Tradec Supplies products are subject to the following terms and conditions. To purchase products you must be 18 years of age, and must have read these terms carefully prior to completing the order. Once you have read the terms, please complete the registration and order the products. 

Please note that if you want to return the goods you may be charged a 10% handling fee. 

PAYMENT

Orders are accepted on the condition that products will be supplied at the stated price. Tradec Supplies uses SSL encryption technology to ensure your sensitive data is protected and provide maximum security over the internet. 

UK MAINLAND DELIVERY

Delivery will normally be within four working days from your order date. If the products are out of stock you will told at the earliest opportunity. Delivery will be made via DHL Parcel. All products must be paid for before delivery. If your delivery is incorrect or there is any damage to the products you must notify Tradec Supplies within three working days. We cannot be financially liable for a delay in delivery. 

 

WARRANTIES

Please check the warranties supplied by the manufacturers of the products you order. If you require extra information regarding warranties contact us or the manufacturers. If Tradec Supplies notices that a price was mis-stated, you will be notified by email, voiding the sale and rectifying the mistake. 

HEALTH AND SAFETY

Tradec Supplies makes information about its products available to ensure the products supplied will be safe for the purchaser to use when used properly. Any information supplied should not alone be considered an adequate risk assessment under the the Health and Safety Legislation. 

SALE OF GOODS

We believe all of our products to be of a quality standard and are as advertised. Any issue should be reported to Tradec Supplies as quickly possible for us to evaluate. It will be up to you to determine the suitability of the product. Tradec Supplies will only rectify any suitable issues with a product to the products value, and will not exceed it. Loss of profits and consequential, financial and other losses are excluded. 

GENERAL

Your purchase of products from Tradec Supplies will be a contract made in England. Any dispute will be governed by English law and the parties agree to submit to any court of competent jurisdiction within England. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to you. Tradec Supplies can change these terms without any notice by posting new terms on the site. Meaning purchase of any future products will be under the revised terms. 

DISCLAIMERS

Content- This site is on an "as viewed basis". 

Copyright- All design, text, graphics, and the selection, are copyright of Tradec Supplies and its associated partners. 

REVIEWS AND FEEDBACK

Reviews and feedback are not directly posted on the site and are subject to approval by Tradec Supplies. Feedback must refine from being offensive or inappropriate and we have the right to withhold any comments. Reviews must be about the product or service you have received.   

PRIVACY POLICY/DATA PROTECTION

By completing an order on our website you agree that we, or our card acquirer, are able to store your data on the. To help get a better understanding of our customer base and to improve our quality of service, your responses to questions and other data will be stored on our database. Customer's data stored on Tradec Supplies secure server complies with statutory requirements. Will we not share your data with any other companies. We will contact you with relevant deals from Tradec Supplies from time to time, that we believe you will find of interest. If you do not wish to receive such information, please indicate that when you make your order. We will make sure to protect your information, with our various security procedures that have been put in place. Our servers can only be accessed by authorised Tradec Supplies personnel. 

WHERE DO WE DELIVER?

We deliver to the whole of the UK. 

HOW DO WE DELIVER?

Our courier is DHL, Tradec Supplies and its employees are not liable for our couriers failure to deliver at a specified time for any particular reason. Once we have provided DHL with your order it becomes their sole responsibility to ensure delivery is made within a specified time frame. If there is an issue with your delivery, we will however make our best effort to rectify it. Please email enquiries@tradecsupplies.co.uk with any issues you may have. 

WHEN DO WE DELIVER?

Delivery Days are Monday - Friday

DHL

DHL Express is the global market leader in the international express courier business. DHL specialises in the door-to-door delivery of documents and parcels worldwide and has more than 100,000 employees operating in more than 220 countries and territories.  

LEAVING YOUR ORDER IN A SAFE PLACE

If you would like to specify a place you would like your order to be left then you don't have to be home to collect it. Just tell us in the comments when you place your order where you would like the delivery to be left.  

SATISFACTION AND RETURNS

If you are not completely satisfied with your product then you can contact us with your issue and we will be willing to discuss it further. If you have an issue please email Tradec Supplies at: enquiries@tradecsupplies.co.uk Please state your order number, the reason for your issue. You will be charged a handling fee.