How to provide the best customer service
One of the best ways to differentiate yourself from your competition is by providing the highest level of customer service you can.
Providing a good customer service is the key to customer retention and refferal, which in itself is much cheaper than having to focus on customer acquisition. This is because repeat customers are more likely to spend more for your service - 67% more to be exact - if they have used you before and have had a good experience.
Customer service is everything for small businesses as the way you deal with customers is a full representation of your brand image, mission and values. You may have an idea of what your business represents but the only way for your customers to truly understand your business is by experience.
Here are three tips on how to provide the highest level of customer service to help you stand out from competitors;
1. What would you expect? -
Have good time keeping, keep their house tidy, maintain high standards, answer calls and emails promptly.
2. Be proffessional -
Make sure to use proffessional templates for invoices, estimates, job specifications and quotes.
3. Use a guarantee or disclaimer -
Using a guarantee or a disclaimer will go a long way in making your customer feel comfortable working with you.